AirsoftVanguard are Hong Kong base company, we are reliable international retailer specializing in airsoft and wargame equipment. We have research team to find quality and latest product. Our customer service team will try our best to answer any question about the product. Our goal is made every customer feel happy shopping from us and get fun in wargame.

 

How can I place my order ?

Placing an order in AirsoftVanguard is easy and simple. You don't need to create an account first and you mail will be save in our contact list after your first order online.

 

Just follow the simple steps to place your order. If you have any problems when following these steps, please feel free to contact us by mail.

 

Find the items you want

You can browse or search for the items you would like to order. When you find an item that interests you, click the picture of the item to see its product detail page. Here you will find more information about the item. If you cannot find what you want in our store, you may contact us. We'll help you to find and locate the item.

Add the items to your shopping cart

Click the buy dialogue box in the product page and quantity you want to order. My basket window will be show at the right side. You can check or delete the item

View Shopping Basket & Check Out

Please take a moment to review all of the items you've added in your Shopping Basket. If you are ready to buy, click the check out icon

Enter your personal information

Fill in your personal information, shipping address in English. Please read the term and condition and if you agreed, Click confirm order to next page.

 

For information and detail of Payment and Delivery Method, please click the icon at the page bottom

 

Warranty policy

 

We offer a 3-days warranty period for all products, effective from the day of the items are received.  However, there will be no exchange or refunds unless the item is found to be damaged by the courier or due to factory defects.

 

We will not refund or replace items if the damage is caused by one or more of the following:

 

1) Inappropriate use of item.

2) Disassembly and/or modification of the item.

 

We will not provide warranty service if any of the following apply:

 

1) Your warranty has expired (longer than three days)

2) Product is not 100% in new condition (internal & external).

3) Product has been disassembled or modified by the user

 

In case, you found that a item that was damaged when you receive.  You better inform us with a photo and inform the courier to open a damaged file.  All the parcel is under insurance cover, we will claim to courier for delivery fault.  Normally the claiming takes about 7-10 days.